I think listening is the most important thing and being careful with how you probe, as you mentioned. One thing I’m curious on is if you listen to someone for an hour, they might dig up 40 problems they have, but in reality only 10 are problems that affect their creativity/happiness/productivity/etc. How do you find out what those 10 “actual” problems are?
I think listening is the most important thing and being careful with how you probe, as you mentioned. One thing I’m curious on is if you listen to someone for an hour, they might dig up 40 problems they have, but in reality only 10 are problems that affect their creativity/happiness/productivity/etc. How do you find out what those 10 “actual” problems are?